Apologies for not posting the last few sessions, had to charge…anyway, next session is
Panel: Managing your company’s online reputation via social media
and here;’s the blurb:
- Levels of engagement – from shallow engagement to fully including your customers in business decisions – what’s appropriate and how is it achieved
- What is social reputation and why is it important?
- Being prepared
- building your reputation before a crisis hits
- creating a framework for quick decisive action
- social media training and guidelines for your team
• Importance of open dialogue and transparency
- Relationships with influences and brand advocates
- Engage with customers and act on complaints
Moderator: Andrew Smith, Managing Director, Escherman Limited & Social Media Trainer for CIPR
David Bailey, Neighbourhood Communications Manager, Staffordshire Police
Colin Smith, Director of Marketing Solutions UK, Linked In
Colin Watkins, Digital Communications Manager, Channel 4
Catriona Oldershaw, Managing Director UK, Synthesio
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